Sökresultat för: Robert C. Ford
Principles Of Guest Services In Hospitality (Pocket)
avCherrill Heaton, Robert C. Ford, Michael C. Sturman
ISBN: 9781111307738 - UTGIVEN: 2011-02-14Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many ot[...]
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience (Inbunden)
avRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton
ISBN: 9781439060322 - UTGIVEN: 201102MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitali[...]
